Shipping policy

Shipping Policy for The Mucky Stall

Thank you for choosing The Mucky Stall! We strive to ensure that your shopping experience is as smooth as possible, and that includes delivering your order promptly. Below is our shipping policy detailing how we handle your shipments.

1. Processing Time

  • Order Processing: Orders are typically processed either the same day or the next business day. You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods and Costs

  • Domestic Shipping (Canada): We offer the following shipping options:

    • Flat Rate Shipping: $15 CAD for orders below $175 CAD.
    • Free Shipping: On orders over $175 CAD.
    • Delivery Time: Typically 2-5 business days.

  • International Shipping (United States): We offer the following shipping options:

    • Flat Rate Shipping: $15 CAD.
    • Delivery Time: Typically 5-7 business days.

3. Shipping Costs

  • Flat Rate Shipping: A flat rate of $15 CAD applies to orders under $175 CAD.
  • Free Shipping: Available for domestic orders over $175 CAD (Canada only).

4. Delivery Times

  • Domestic Orders (Canada): Delivery usually takes 2-5 business days, depending on your location and the shipping method selected.
  • International Orders (United States): Delivery typically takes 5-7 business days.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

6. Shipping Issues

  • Lost or Delayed Packages: If your package is lost or delayed, please contact us at themuckystall@gmail.com for assistance. We will work with the carrier to resolve the issue.
  • Incorrect Shipping Address: Please ensure your shipping address is correct. We are not responsible for packages delivered to incorrect addresses due to errors in the provided shipping information.

7. Returns and Exchanges

  • Return Policy: For information on returns and exchanges, please refer to our Return Policy for details and eligibility requirements.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).

8. Contact Us

For any questions or concerns regarding your order or our shipping policy, please contact us at themuckystall@gmail.com or call us at 705-341-9636 We’re here to help!

Thank you for shopping with The Mucky Stall!